What We Collect

• Information you provide: name, phone, email, addresses, preferred dates, service preferences, and move details (inventory, access notes, building rules).

• Device and site data: IP address, browser type, pages viewed, and limited cookie/analytics data to keep the site secure and improve usability.

• Communications: emails, calls, texts, forms, and chat messages used for scheduling, support, and service updates.

How We Use Your Information

• To provide quotes, schedule crews, coordinate services, and deliver a safe, efficient move.

• To send confirmations, reminders, and service‑related updates (including SMS where you opt in).

• To enhance customer experience, improve our website and training, and protect against fraud or misuse.

• To comply with legal, tax, and safety requirements.

Text Messaging and Email

• Purpose: time‑sensitive updates, confirmations, reminders, and support.

• Control: unsubscribe from non‑essential emails or reply STOP to SMS at any time.

• Respect: we do not sell or rent your contact details for third‑party marketing.

Cookies and Analytics

• Essential cookies: enable core site features like forms, security, and session management.

• Optional analytics: help us understand performance and improve navigation.

• Your choice: manage cookies via your browser; some features may be limited if disabled.

Sharing Your Data

• Service partners: trusted providers (e.g., secure payments, dispatch systems, specialty services) receive only what’s needed to perform their tasks.

• Legal and safety: information may be shared to comply with law, enforce agreements, or protect users and staff.

• No sale of personal data: we do not sell your personal information.

Payments

• Security first: payments are processed via secure, PCI‑compliant platforms; Lifetime Movers does not store full card numbers.

• Records: basic transaction details are retained as required for accounting, audit, and fraud prevention.

Data Retention

• Duration: kept only as long as necessary for service delivery, legal, and compliance purposes.

• Disposal: securely deleted or anonymized when retention no longer serves a legitimate purpose.

Security Measures

• Safeguards: encryption in transit, access controls, least‑privilege permissions, employee training, and periodic reviews.

• Reality check: no system is 100% secure; we continuously improve protections and monitor for risks.

Your Privacy Choices

• Access and correction: request a copy of your information or ask us to correct inaccuracies.

• Opt‑out: unsubscribe from marketing communications; service‑critical notices may still be sent.

• Deletion: request deletion where applicable; some data may be retained to meet legal, tax, or dispute‑resolution obligations.

Children’s Privacy

• Audience: services are intended for adults arranging moves.

• Limited data about minors: if information about a minor is provided for service coordination, it must be submitted by a parent or guardian.

International Transfers (If Applicable)

• Transfers: if data is processed outside your region, we apply appropriate safeguards consistent with applicable laws and this policy.

• Consent: using our services may indicate consent to such transfers where permitted.

Third‑Party Links

• External sites: our website may reference other services; their privacy practices are governed by their own policies.

Updates to This Policy

• Changes: this policy may be updated as services or regulations change.

• Versioning: the “Last updated” date indicates the latest version. Continued use signifies acceptance of updates.

Contact Lifetime Movers

• Questions or requests: to access, correct, manage preferences, or raise a concern, contact our privacy team using the details on your service documents or our website.

• To help us assist quickly, include your name, contact information, and a brief description of your request.

Last updated: 05.11.2024