Smart Answers for a Smooth Move: Lifetime Movers FAQ

We strive to provide reliable support to our clients, so Lifetime Movers is always ready to answer all your questions.

Planning and Booking

How do I schedule or reschedule?
Contact Customer Care for long‑distance moves; advance notice is required. Local moves can be scheduled online or by phone.
How far in advance should I schedule delivery or pick‑up?
Advance notice is needed. Book locally online or contact Customer Care for long‑distance arrangements.
When should I make my reservation?
Reserve as early as possible; a tentative booking can hold your spot even if some details are pending.
How much time in advance should I reserve my move?
For specific dates and times, plan at least a month ahead.
How far in advance should I schedule during different seasons?
Book 1–2 weeks ahead in off‑peak months and 3–4 weeks ahead in peak season (April–September).
What are the best days of the week to move?
Weekdays—especially Tuesday or Wednesday—often mean smoother schedules and better availability.

Call us! Our customer support team is available by phone number +1 (888) 711-4778.

Cost and Payment

What is included in your prices?
Standard pricing typically includes movers, equipment, furniture protection, basic disassembly/reassembly, fuel (in most locations), and basic coverage.
How do you charge for local vs. long‑distance moves?
Local moves are usually time‑based by crew size; long‑distance pricing is typically based on distance and shipment weight.
Do you charge extra for stairs or elevators?
Local moves generally include standard access; long‑distance moves may have accessorial charges for obstacles or restricted access.
What forms of payment do you accept?
Visa, MasterCard, Discover, cash, and cashier’s checks are accepted. A 3% surcharge may apply to long‑distance credit card payments.
Do I pay before or after unloading?
Full payment is required before delivery and unloading per industry regulations.
Should I tip the movers, and how much?
Tipping is optional but appreciated; 15–20% is a common guideline.
If I cancel, do I get my money back?
Refunds depend on timing. Review the cancellation policy or call Customer Care for details.

Call us! Our customer support team is available by phone number +1 (888) 711-4778.

Services and Features

Do you help with packing?
Yes. We protect furniture and offer full or partial packing services with available packing materials.
Do you disassemble and reassemble furniture?
Yes, standard disassembly and reassembly are included where applicable.
Will movers place furniture and boxes where I need them?
Yes. Crews place items according to your room labels and instructions.
Do you handle antiques and artwork?
Yes. We offer specialized handling and can arrange custom protection for valuable art and antiques.
What is a commercial/office move?
Business relocations with customized planning, handling, and scheduling tailored to operational needs.

We will do all the work for you! You can be calm and happy.

Storage and Packaging

Do you have mobile storage units?
Yes. We offer green, mobile wooden vaults for flexible storage.
How do you store my things?
Items are secured in wooden vaults or dedicated spaces based on size and type.
Do you offer commercial storage?
Yes. Warehouse and inventory solutions can be tailored for business requirements.
Can you store items of all sizes?
Yes. Oversized items, including furniture, can be kept safely in our climate‑controlled facility.
Is your storage space secure?
Absolutely. Our facility uses robust security measures and has protected client goods for years.
Do you provide wardrobe boxes?
Yes. They’re free for local moves; available for purchase on long‑distance moves.
Can I order packing supplies from you?
Yes. Call with your list; delivery timing and fees depend on distance from our warehouse.

All your belongings will be fully insured. You don’t have to worry about their safety. Our experienced and careful movers will take care of your belongings.

Moving Day and Logistics

What time should I expect the movers to arrive?
You’ll receive a call 48 hours before your move with your arrival window.
When will my container arrive?
An estimated service window is shared the evening before via email or your online account.
What is a delivery window?
It’s the date range for arrival based on distance, shipment size, and routing.
How many movers will there be?
Crew size ranges from 2 to 8, depending on job scope and access.
How big are the trucks?
Local/long‑distance jobs typically use 26‑foot trucks; line‑haul deliveries may involve 18‑wheeler trailers.
Do I need to be home during my move?
Yes, or designate a trusted adult representative with proper authorization.
What is the latest time the movers work?
Crews work until completion unless restricted by building rules or local ordinances.
Will inclement weather affect my move?
Severe weather can impact timing, but crews are trained to work safely in most conditions.

Regardless of the circumstances, our brave team and professional movers will do their job 100%!

Company and Security

Are your movers background checked?
Yes. All movers pass background checks and complete at least 30 hours of training.
How many years of experience do you have?
We have over 10 years of hands‑on moving experience.
Are you a broker, or do you hire subcontractors?
No. We operate as a professional moving company using our own trucks and employees.
Are your crew members regular employees?
Yes. Our team consists of trained, experienced employees—not day laborers.
If something is damaged, is Lifetime Movers liable to replace it?
Liability depends on your selected protection: basic coverage or optional Full Value Protection.
Who do I contact after my move with questions or concerns?
Reach out to Customer Service using the contact methods listed in your move documents.

The company Lifetime Movers takes care of its customers, providing maximum support and first‑class service throughout the move. We value our reputation and the trust of our customers.